Frequently Asked Questions

Website Design & Development

Questions? Write to us or give us a call. We are here for you.

CONTENT

Which FCN-DESIGN website package is good for me?

It depends upon the kind of products and services you provide and how much content you would like to offer to the visitors of your website. Once you know this, it becomes easy and clear to decide how many webpages or sub-webpages you need to display all the content you want. Accordingly you can choose the appropriate FCN-DESIGN website package.

In case, during the website development phase you realised that you have not chosen the right design package, for example you need more or fewer pages, don’t worry we will find an appropriate and quick solution together.

Is it possible to integrate an online shop in my existing website?

Yes, it is. You would like to sell your products/services online, we can find the optimal solution for you to integrate an e-commerce site to your website.

Can I contribute my own ideas and design suggestions?

Of course you can. Your website will be created in close consultation with you. This means that you can and you should fully contribute your ideas regarding the structure and design of your website. As a general rule and practice FCN-DESIGN web designers start creating the first web design draft only after getting the client’s inputs, briefings and idea.

Will you support me in creating the content (texts, photos, videos) for my website?

For sure, if you need our support to create the hight quality content, texts, photos and videos, we would be happy to help. For each package we offer additional modules for texts and photos, which can be easily added to your order. Undoubtedly high-quality content is an essential component of a professional website.

Can I expand my website?

Your business has grown, you want to add more pages, an online shop or simply redesign your website? No problem, contact us, together we can find an optimal solution to complement your internet presence.

Can I make changes to the content of my website myself?

Yes, you can make changes to the content (texts and images) yourself. If you do not have the time or would not like to make major changes, we will be happy to do this for you at an hourly rate of CHF 90.00. You can also choose one of our website maintenance package in which few hours of web design content update is also included.

Is it also possible to create a multilingual website?

Yes, we would be happy to do that for you.

SEO

Will my website be optimised for search engines (i.e., google)?

While creating your website we always take into account the latest technical standards that can be helpful to get an ideal ranking on Google are being used. In addition, we check the quality of your texts for content and keywords and optimise them if necessary.

When will my website be listed in search engine results?

Your website will be submitted to Google and all other relevant search engines when it goes online. However, it may still take a few days before it appears in the search results. This depends on several factors: for example, the algorithms of the search engines, the keywords that were searched for or the page views that the website has already had.

DOMAIN & HOSTING

Does the web hosting need to be changed?

This decision is entirely up to you.

Does my web address change?

No, your website URL (e.g. www.yourdomain.ch) will remain the same.

Can I choose my desired domain?

The web address of your homepage is important in many ways. We research and secure you desired domain if it is available. If your desired domain is already taken we will gladly support you in finding sensible alternatives.

I would like to have a special domain. Is that possible?

We would be happy to provide you the other top-level domains related to your particular industry, for example .store, .info, .group, .shop, .club, .space, .pro,, .art, .tech, .digital or .biz.

I already have a domain can I use it for the new website?

If you have already secured a domain or have an existing website running on this domain, we can use it without any problems.

TECHNIK

Does my website is optimised for smartphones and tablets?

We create and develop responsive web design, so yes your website will be optimised for smartphones and tablets. Your web pages will render well on variety of mobile phone and tablets this guarantees your flawless internet presence on all devices.

Which CMS (Content Management System) will be used to create my website?

Generally we use WordPress. It is high-tech, flexible, expandable, versatile, user-friendly and extensible. For websites that require a giant-website management, shares users, extensions and exceed the possibilities of WordPress we use TYPO3

How often are maintenance and technical updates made to my website?

To make sure your website is running flawlessly, always available online and is secure, we periodically (monthly) do technical updates of CMS, plug-ins, firmware, php version and also make backups and security scans. This way, your website is always up to date and remains accessible to your visitors.

How do I set up my e-mail in Outlook and/or Apple Mail?

In order to be able to access your e-mails in the corresponding programmes, we will provide you the necessary information, web links, SMTP and IMAP data. If you need help in setting up, we will be happy to assist you.

What is an SSL certificate?

An SSL certificate is a type of digital certificate that provides authentication for a website and enables an encrypted connection. These certificates communicate to the client that the web service host demonstrated ownership of the domain to the certificate authority at the time of certificate issuance.1

This authentication process is much like sealing a letter in an envelope before sending it through the mail. SSL, short for Secure Sockets Layer, is commonly used on e-commerce sites and pages that require users to submit personal or credit card information.

By ensuring that all data passed between the two parties remains private and secure, SSL encryption can help prevent hackers from stealing private information such as credit card numbers, bank information, names, and addresses. Source: Norton.

LEGAL

What is listed in my imprint?

The following mandatory information must be listed in an imprint:

  • Name and address of the company operating the website.
  • Person(s) authorised to represent the company, e.g. owner, managing director, board of directors
  • Telephone and fax number, e-mail address
  • Competent supervisory or licensing authority
  • Register entry or register number
  • VAT identification number or business identification number

Why do I need a privacy policy?

Every visit to a website involves an exchange of data that is processed and in some cases stored. In order to inform the visitor about the specific processes, which personal data are collected, a data protection declaration is required by law. Since May 2018, this has been set out in the European General Data Protection Regulation (GDPR). On the website, the data protection declaration must be accessible at any time with one click. Linking it to the imprint is therefore not (or no longer) permissible. All of our packages include a data protection declaration written by a specialist. FCN-DESIGN itself does not provide legal advice. For any legal matters related to your website Forming Clouds Network GmbH will not be held responsible.

GENERAL

Can my existing (old) website be updated in terms of technology and content?

Yes, we would be happy to take care of your existing website and refresh it according to your wishes. Whether it’s a more modern design, an extension, adding more web pages, a technical update or a complete conversion, our experts can give you and your company the best possible internet presence.

What payment options are available?

You can pay by bank transfer or conveniently via PayPal. As soon as we have received your order, we will send you the relevant information for transferring the first instalment (60% of the total amount).

Can I view my website before it goes online?

Your website will go online only after we receive your confirmation. You will receive a preview link from us as soon as your website is ready to go online.

How do I send you my files to FCN-DESIGN?

It depends on the file size. Text files can usually be sent by e-mail. For photos and videos, however we recommend sending them via a cloud service like WeTransfer.

CONTENT

Which FCN-DESIGN website package is good for me?

It depends upon the kind of products and services you provide and how much content you would like to offer to the visitors of your website. Once you know this, it becomes easy and clear to decide how many webpages or sub-webpages you need to display all the content you want. Accordingly you can choose the appropriate FCN-DESIGN website package.

In case, during the website development phase you realised that you have not chosen the right design package, for example you need more or fewer pages, don’t worry we will find an appropriate and quick solution together.

Is it possible to integrate an online shop?

Yes, it is. You would like to sell your products/services online, we can find the optimal solution for you to integrate an e-commerce site to your website.

Can I contribute my own ideas and design suggestions?

Of course you can. Your website will be created in close consultation with you. This means that you can and you should fully contribute your ideas regarding the structure and design of your website. As a general rule and practice FCN-DESIGN web designers start creating the first web design draft only after getting the client’s inputs, briefings and idea.

Will you support me in creating the content (texts, photos, videos) for my website?

For sure, if you need our support to create the hight quality content, texts, photos and videos, we would be happy to help. For each package we offer additional modules for texts and photos, which can be easily added to your order. Undoubtedly high-quality content is an essential component of a professional website.

Can I expand my website?

Your business has grown, you want to add more pages, an online shop or simply redesign your website? No problem, contact us, together we can find an optimal solution to complement your internet presence.

Can I make changes to the content of my website myself?

Yes, you can make changes to the content (texts and images) yourself. If you do not have the time or would not like to make major changes, we will be happy to do this for you at an hourly rate of CHF 90.00. You can also choose one of our website maintenance package in which few hours of web design content update is also included.

Is it also possible to create a multilingual website?

Yes, we would be happy to do that for you.

SEO

Will my website be optimised for search engines (i.e., google)?

While creating your website we always take into account the latest technical standards that can be helpful to get an ideal ranking on Google are being used. In addition, we check the quality of your texts for content and keywords and optimise them if necessary.

When will my website be listed in search engine results?

Your website will be submitted to Google and all other relevant search engines when it goes online. However, it may still take a few days before it appears in the search results. This depends on several factors: for example, the algorithms of the search engines, the keywords that were searched for or the page views that the website has already had.

DOMAIN & HOSTING

Does the web hosting need to be changed?

This decision is entirely up to you.

Does my web address change?

No, your website URL (e.g. www.yourdomain.ch) will remain the same.

Can I choose my desired domain?

The web address of your homepage is important in many ways. We research and secure you desired domain if it is available. If your desired domain is already taken we will gladly support you in finding sensible alternatives.

I would like to have a special domain. Is that possible?

We would be happy to provide you the other top-level domains related to your particular industry, for example .store, .info, .group, .shop, .club, .space, .pro,, .art, .tech, .digital or .biz.

I already have a domain can I use it for the new website?

If you have already secured a domain or have an existing website running on this domain, we can use it without any problems.

TECHNICAL

Does my website is optimised for smartphones and tablets?

We create and develop responsive web design, so yes your website will be optimised for smartphones and tablets. Your web pages will render well on variety of mobile phone and tablets this guarantees your flawless internet presence on all devices.

Which CMS (Content Management System) will be used to create my website?

Generally we use WordPress. It is high-tech, flexible, expandable, versatile, user-friendly and extensible. For websites that require a giant-website management, shares users, extensions and exceed the possibilities of WordPress we use TYPO3

How often are maintenance and technical updates made to my website?

To make sure your website is running flawlessly, always available online and is secure, we periodically (monthly) do technical updates of CMS, plug-ins, firmware, php version and also make backups and security scans. This way, your website is always up to date and remains accessible to your visitors.

How do I set up my e-mail in Outlook and/or Apple Mail?

In order to be able to access your e-mails in the corresponding programmes, we will provide you the necessary information, web links, SMTP and IMAP data. If you need help in setting up, we will be happy to assist you.

What is an SSL certificate?

An SSL certificate is a type of digital certificate that provides authentication for a website and enables an encrypted connection. These certificates communicate to the client that the web service host demonstrated ownership of the domain to the certificate authority at the time of certificate issuance.1

This authentication process is much like sealing a letter in an envelope before sending it through the mail. SSL, short for Secure Sockets Layer, is commonly used on e-commerce sites and pages that require users to submit personal or credit card information.

By ensuring that all data passed between the two parties remains private and secure, SSL encryption can help prevent hackers from stealing private information such as credit card numbers, bank information, names, and addresses. Source: Norton.

LEGAL

What is listed in my imprint?

The following mandatory information must be listed in an imprint:

  • Name and address of the company operating the website.
  • Person(s) authorised to represent the company, e.g. owner, managing director, board of directors
  • Telephone and fax number, e-mail address
  • Competent supervisory or licensing authority
  • Register entry or register number
  • VAT identification number or business identification number

Why do I need a privacy policy?

Every visit to a website involves an exchange of data that is processed and in some cases stored. In order to inform the visitor about the specific processes, which personal data are collected, a data protection declaration is required by law. Since May 2018, this has been set out in the European General Data Protection Regulation (GDPR). On the website, the data protection declaration must be accessible at any time with one click. Linking it to the imprint is therefore not (or no longer) permissible. All of our packages include a data protection declaration written by a specialist. FCN-DESIGN itself does not provide legal advice. For any legal matters related to your website Forming Clouds Network GmbH will not be held responsible.

GENERAL

Can my existing (old) website be updated in terms of technology and content?

Yes, we would be happy to take care of your existing website and refresh it according to your wishes. Whether it’s a more modern design, an extension, adding more web pages, a technical update or a complete conversion, our experts can give you and your company the best possible internet presence.

What payment options are available?

You can pay by bank transfer or conveniently via PayPal. As soon as we have received your order, we will send you the relevant information for transferring the first instalment (60% of the total amount).

Can I view my website before it goes online?

Your website will go online only after we receive your confirmation. You will receive a preview link from us as soon as your website is ready to go online.

How do I send you my files to FCN-DESIGN?

It depends on the file size. Text files can usually be sent by e-mail. For photos and videos, however we recommend sending them via a cloud service like WeTransfer.